FAQS

1. Can I shop at House of Whacks if I'm in Las Vegas?
2. What should I do if I need an outfit for a special event?
3. What is your payment policy?
4. What is your return policy?
5. Do you repair latex clothes?
6. What if there is something wrong with my order when it arrives?
7. Can I send my order back to you?

1. Can I shop at House of Whacks if I'm in Las Vegas?

House of Whacks is on-line exclusively, we have no walk-up facility.

2. What should I do if I need an outfit for a special event?

You must choose the appropriate shipping option, allowing two business days for processing, and note your delivery deadline in the comments section of your order.

3. What is your payment policy?

All orders are charged as they are processed and shipped. We accept Visa, Master, and Discover cards on-line though our Secure Server.

4. What is your return policy?

Because latex clothing is extremely personal, it is our policy not to sustain cancellation, exchange, or refund for any merchandise unless by prior arrangement. In the event that any refunds are given there is a minimum 15% re-stocking fee for items taken from inventory.

5. Do you repair latex clothes?

We are not able to perform any repair work as we no longer produce the latex clothing that we sell.

6. What if there is something wrong with my order when it arrives?

We take a lot of care to make sure every order we fill is in perfect condition, and we expect you to receive it that way. Please thoroughly inspect your order upon receipt. If there are any questions, complaints, claims for shortages, or goods lost or damaged in transit, they must be addressed within 5 working days of receipt of the order.

7. Can I send my order back to you?

We do not accept any returned packages without a return authorization number (RA#). Packages sent to us without an RA# will be refused.

House of Whacks, 209 S. Stephanie St. Ste B264, Henderson, NV 89012
Fax: (702) 446-8677, E-mail: info@HouseOfWhacks.com
Copyright ©1999, House of Whacks